No hot water? Let’s get it back today.
A cold shower is bad enough — a leaking tank in the basement is worse. River City’s licensed Omaha plumbers diagnose the real problem, tell you honestly whether it’s a repair or a replacement, and quote it before any work starts.
Get your hot water back
Tell us what it’s doing and we’ll call you right back with the soonest opening.
What we do
Gas and electric, tank and tankless, whatever brand is sitting in your basement. We start by finding out what actually failed — a lot of “dead” water heaters just need a thermocouple or a heating element.
Water heater repair
Pilot lights, thermocouples, heating elements, thermostats, and valves that won’t hold.
Tank replacement
New unit sized to how your household actually uses hot water, installed to code.
Tankless installation
Endless hot water and a smaller footprint. We’ll tell you honestly if it fits your home.
Leaking tank emergencies
Water spreading across the floor needs a same-day answer, not an appointment next week.
Flushing & maintenance
Sediment is what kills most tanks early. Flushing buys you years.
Venting, valves & expansion tanks
The parts around the heater that quietly cause problems — and fail inspections.
Repair or replace?
A repair is often the right answer, and we’ll say so. But past a certain point you’re paying to keep a tank alive that’s going to fail anyway — usually at the worst possible moment. Here’s roughly how we call it.
Usually a repair
The tank itself is still sound.
- ✓Pilot light won’t stay litOften a thermocouple — an inexpensive part
- ✓No hot water on an electric unitUsually a failed heating element or thermostat
- ✓Water is too hot or not hot enoughThermostat calibration or a failing element
- ✓A drip at a valve or fittingVery different from a leaking tank body
Usually a replacement
The tank is at the end of its life.
- ✓The unit is roughly 8–12 years oldAbout the working life of a typical tank
- ✓Water is leaking from the tank body itselfThe tank is rusted through — it can’t be patched
- ✓Rusty or discolored hot waterCorrosion inside the tank, not in your pipes
- ✓You’ve already repaired it once or twiceRepair costs are approaching a new unit
Don’t wait on these
Water heaters rarely fail without warning. These are the signs worth a call now, before you’re mopping up a basement.
Omaha homeowners have trusted us for decades
“Thomas installed a new water heater. Did a great job. River City has been my go to for years.”
Gary ThompsonGoogle review
“Thomas C did an amazing job! He was incredibly thorough, thoughtful, and explained all options clearly without pressure to pursue purchasing.”
Ashley AttoungbleGoogle review
“Great experience. Very trustworthy. I highly recommend if you are looking for honesty and great service!”
Kevin ArcherGoogle review
How it works
Tell us what’s happening
No hot water, not enough, a noise, a leak — whatever it is, we’ll find you the soonest opening, often same day.
We diagnose and quote
A licensed plumber tests the unit and tells you straight whether it’s a repair or a replacement, with the price before work starts.
We fix or replace it
Most repairs and many replacements happen the same visit. We haul the old tank away and leave the space clean.
A replacement you weren’t planning for?
Water heaters never fail at a convenient time. Financing is available for qualifying customers, so you’re not choosing between hot water and payday.
Questions we get a lot
How long should a water heater last?
There’s water around the base. Is it done?
Should I switch to tankless?
Can you come out today?
What will it cost?
Which areas do you serve?
Hot water back, same day when we can.
Call now for the fastest answer, or send the form and we’ll reach out with the next available time.